How to Return or Exchange Eligible Items

This information is for eligible online returns only (orders placed between March 1 – May 5, 2020)

RETURNING AN ONLINE ORDER

 To return an online order, please mail your item(s) to:
 
Moorea Seal
Attn: Returns
1012 1st Ave, Suite 150
Seattle, WA 98104
 
Please include the following information:
  1. Name or Purchaser's Name
  2. Order number
  3. Indication of refund method: Refund to Original Payment or Store Credit

EXCHANGING AN ONLINE ORDER

 To exchange an online order, please the item(s) you wish to exchange to:
 
Moorea Seal
Attn: Returns
1012 1st Ave, Suite 150
Seattle, WA 98104
 
Please include the following information:
    1. Name or Purchaser's Name
    2. Order number
    3. Relevant product information for your new item
  • Exchanges with a due balance will receive an invoice request via email.
  • If any of this required information is missing, we cannot process your exchange and will refund the original payment method (if eligible).

Some things to note:

    • Return and/or exchange items must be mailed back to our studio within 14 days of purchase date.

    • Due to the limited staffing and safety procedures, returns and exchanges are currently processed within 2 weeks days of arrival. You will receive an email when the return has been processed. Thanks for your patience!

    • We do not provide free return labels at this time.

    • We cannot honor returns that are lost in transit.

    • We cannot refund shipping and/or customs fees. Returned packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties.

    • All items (including clothing and shoes) must be unworn with no visible signs of wear and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment and must be returned in either the original shipment box or other protective exterior parcel.

    • A 20% restocking fee will be applied to any item that is returned without its original packaging, branded box, or other materials intact.

    • Ineligible returns (worn, beauty, final sale items, late items, items purchased on or after 5/06/20, etc.) will not be issued store credit or a refund.

     DEFECTIVE OR BROKEN ITEMS

    We assess repairs and defective item claims on a case-by-case basis. If you received an item that is defective, please email us at hello@mooreaseal.com with the following information:
    1. Order number
    2. Name of the item(s)
    3. Photo(s) of the damage
    We are unable to honor defective item claims or any order-related errors after 30 days from the date of purchase.