Beginning with orders placed on or after May 6, 2020, we are no longer able to accept returns or exchanges for any products.
During the COVID-19 pandemic, we are adapting to operating our store differently. Our Seattle storefront is closed until further notice, and will continue selling our current stock of products online. This will allow us to transition to our next phase of offering digital resources and drop shipping brands we love — which means storing and maintaining less physical inventory.
We apologize for the inconvenience, and appreciate your understanding and support as we begin this transition to the next chapter of our business.
What happens if something I bought is defective?
We assess repairs and defective item claims on a case-by-case basis. If you received an item that is defective, please email us at hello@mooreaseal.com with the following information:
- Order number
- Name of the item(s)
- Photo(s) of the damage
We are unable to honor defective item claims or any order-related errors after 30 days from the date of purchase.
PRICE ADJUSTMENTS
We are unable provide price adjustments or partial refunds for purchases made outside of a discount period.
ORDER CANCELLATION
We are unable to offer cancellations after an order is placed. The good news is that most items are able to be returned or exchanged if you change your mind.
REFUSED PACKAGES
Orders returned to Moorea Seal because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.
LOST OR MISSING PACKAGES
Moorea Seal is not responsible for any packages lost in transit once picked up by the courier service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.
QUESTIONS?
We’re here to help! Just email us at hello@mooreaseal.com, and someone will get back to you as quickly as possible.
Please review our Terms and Conditions of use here.
Updated May 5, 2020