SHIPPING + RETURNS
- PRINTS + PUZZLES SHIPPING INFO: All prints + puzzles are shipped directly from the printer which saves me time, is more environmentally friendly, and helps me focus on creating.
- ALL OTHER PRODUCTS SHIPPING INFO: With items that do directly ship from my home studio (original paintings, desktop products and jewelry) I am only able to ship orders on Tuesdays and Thursdays. Please allow a few extra days for your orders to be processed for shipping. Thank you for your support and patience! <3
- IF YOU ARE SEATTLE LOCAL: If you live in Seattle or in the surrounding areas, I will text you after you place your order to schedule a drop off or meet up to get you your goods asap! Any prints + puzzles are still shipped direct from the printer.
You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure @mooreaseal.com emails make it through.
Please note that due to the weight, size, or value of some items or combination of items, I may upgrade your order to UPS. A signature is required for orders over $250.
Additional shipment charges may apply to oversized and/or packages weighing over 5 lbs, especially in reference to one of a kind paintings. I will reach out to you via email if additional shipping payment is required.
I do not currently offer international shipping. But, when that does become available: International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by Moorea Seal. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates. Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.
PICKUP or DROPOFFS
If you live in the Seattle area, I will text you after you have placed your order to see if I can drop off your product to you, or arrange a meet up.
LOST OR MISSING PACKAGES
EXCHANGES + RETURNS
- All products fulfilled by my print on demand and shipping partners are available for exchange and return, managed by them.
- For jewelry and desktop products, please email me at firstname.lastname@example.org and see what we can do with what I have on hand.
- All one of a kind fine art is final sale, no returns or exchanges.
I'm happy to help and also, please recognize I'm doing this all by myself! Email me at email@example.com, and I will get back to you shortly. Please allow up to 3 business days for a response.