I am only able to ship orders on Tuesdays and Thursdays. Please allow a few extra days for your orders to be processed for shipping. Thank you for your support and patience! <3

Orders are shipped from our Seattle studio during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure and emails make it through.

Domestic Customers: Please note that due to the weight, size, or value of some items or combination of items, we may upgrade your order to UPS. A signature is required for orders over $250.

International Customers: Please note that due to the weight, size, or value of some items or combination of items, we may change the shipping carrier in order to avoid an additional shipping charge on your order. We will notify you via email of any shipping carrier changes.


 Please Note:

  • Additional shipment charges may apply to oversized and/or packages weighing over 5 lbs. A member of our team will reach out to you via email if additional payment is required.
  • International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by Moorea Seal. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.


Pick-ups from my studio in Seattle are only permitted if we have chatted about it and I have confirmed it is ok.



We are unable to offer cancellations after an order is placed.



Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.



Moorea Seal is not responsible for any packages lost in transit once picked up by the mailing service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.



Please see product pages for info on exchanges. We do not offer returns at this time.


I'm happy to help and also, please recognize I'm doing this all by myself! Email me at, and I will get back to you shortly. Please allow up to 3 business days for a response.